1. Introduction

Total Leadership Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website total-leadership.com and when you engage with our consulting and advisory services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Request a free consultation or contact us through our website
• Inquire about our services (leadership development, strategic planning, performance improvement, or innovative solutions)
• Subscribe to our newsletter or communications
• Submit a job application or career inquiry
• Engage with our services as a client

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and professional information
• Project details and business requirements
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To schedule and conduct consultations
• To deliver our consulting services and manage client relationships
• To improve our website, services, and customer experience
• To send periodic emails, newsletters, and updates about our services (with your consent)
• To analyze website usage and trends
• To comply with legal obligations and protect our legal rights
• To prevent fraud and enhance security

4. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as hosting providers, email service providers, or analytics services). These providers are contractually obligated to keep your information confidential.

4.2 Affiliated Companies

We may share information with our affiliated companies, including MAC Solutions, Total Alignment & Precision Services, Inc., and TLS Software, when relevant to providing integrated services to you.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption technology
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to our processing of your information
• Data Portability: The right to request transfer of your information to another organization
• Withdraw Consent: The right to withdraw consent for processing at any time

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (Instagram, Twitter, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.